Customer Relations
If you're not looking after your customers, then they're not going to come back for more.
That's a crying shame, because for most businesses that have got to grips with customer relationship management, 80% of their sales are from 20% of their loyal customers.
Sadly, brand loyalty isn't the same as it was 30 years ago. The ease of the internet means that customers are much more comfortable switching brands than they were pre-internet.
This means that as a business owner you have to take steps to look after people once they become a customer. That takes time, effort, and knowledge.
Chris will be sharing his advice how to retain and look after customers so they become brand ambassadors for a business, and return time after time.
Start winning today
Get immediate access to all these Sales & Marketing tutorials, downloads, resources, tools and much more from resident experts Chris Haycock, Bruce King and guests.
What will you learn?
Some of the tutorials you'll have access to inside The Rainmakers:
HOW TO BE A STEP AHEAD OF TODAY'S CONSUMER JOURNEY
THE CURATORThe consumer journey is all over the place. People zip from search to video to apps and back again, engaging in information seeking like never before.
DEALING WITH NEGATIVE REVIEWS
CHRIS HAYCOCKHow you deal with bad reviews of your business or products can mean the difference between a great reputation and a bad one. Here's how to deal with negative reviews in the best possible way.
DEALING WITH PROSPECTS
CHRIS HAYCOCKHow you deal with prospective customers can make the difference between winning - and losing a sale. Here are some effective ways of communicating with prospects to keep them on your side.
INTRODUCTION TO CUSTOMER RELATIONS
CHRIS HAYCOCKWe already know how important customers are. Without them, our businesses will fold. This introduction to customer relations will show you what it's all about, and how to put together a strategy to keep them coming back.
UNDERSTANDING THE NEEDS OF THE CUSTOMER
CHRIS HAYCOCKWhat's the most effective way to increase your sales? Understanding the needs of the customer, and discovering their pain points, motivations and desires. Let's get started.
INTERNAL VS EXTERNAL CUSTOMERS
CHRIS HAYCOCKDid you know that almost all businesses have more than one type of customer? There's a huge difference between them - so let's discover why you need to look after both types of customer.
